Terms and Conditions

Terms and Conditions

1. Introduction These terms and conditions outline the rules and regulations for the provision of exterior cleaning services by Pristine Clean Exteriors Ltd ("the Company"). By booking our services, you agree to these terms and conditions in full.

2. Definitions

"Company" refers to Pristine Clean Exteriors Ltd.

"Customer" refers to the individual or entity booking the cleaning service.

"Services" refers to the cleaning and treatment of roofs, windows, gutters, pressure washing, render wall cleaning, fascia and soffit cleaning, as per the agreed-upon quotation.

"Work" refers to any activities carried out by the Company as part of the cleaning service.

3. Scope of Work 3.1 The Company will provide exterior cleaning services as detailed in the quote provided to the customer.

3.2 The service includes moss, algae, dirt, and debris removal. Additional services such as gutter cleaning, downpipe flushing, pressure washing, render wall cleaning, fascia and soffit cleaning, or protective treatments will only be provided if specified in the quote.

3.3 The Company is not responsible for any pre-existing damage, including but not limited to cracked or loose tiles, degraded roofing materials, damaged windows, weakened render, or poor roof and property design.

4. Booking and Deposits 4.1 To secure a date in our diary and book the job, a deposit of 30% of the total quoted price is required.

4.2 The deposit is non-refundable unless the Company cancels the job.

5. Stage Payments 5.1 Depending on the length and complexity of the job, the Company may require stage payments. The details of any stage payments will be outlined in the initial quote and agreed upon before work commences.

6. Payment 6.1 Payment of the remaining balance is due upon completion of the work.

6.2 In the event of late payment, the Company reserves the right to charge interest at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment. The Company also reserves the right to charge additional administrative fees in line with UK regulations.

6.3 If additional work is requested by the customer that was not included in the original quote, the Company reserves the right to charge additional fees for such work. Any surcharges will be agreed upon with the customer before proceeding with the extra work.

6.4 Any disputes regarding the work carried out do not entitle the customer to withhold payment of the outstanding balance. The full balance must be paid in full and not held as ransom while disputes are resolved.

7. Cancellations and Rescheduling 7.1 If the customer needs to cancel or reschedule the booking, they must notify the Company at least 2 days before the scheduled date. Failure to do so may result in forfeiture of the deposit.

7.2 The Company reserves the right to cancel or reschedule the booking due to unforeseen circumstances such as adverse weather conditions. In such cases, the Company will make every effort to reschedule the work at the earliest convenience.

8. Customer Responsibilities 8.1 The customer must provide access to the property and ensure that all necessary permissions have been obtained to carry out the work.

8.2 The customer must inform the Company of any known issues or concerns regarding the property structure before the work commences.

8.3 The customer must ensure access to electricity and water if required for the completion of the work.

8.4 The customer is responsible for removing or covering delicate outdoor items such as garden furniture, vehicles, and plants near the work area.

8.5 The customer must ensure that pets and children are kept away from the work area for safety reasons.

8.6 If the customer fails to provide necessary utilities, such as water or electricity, causing a delay in the work, the Company reserves the right to charge for additional costs incurred, including but not limited to labor costs, travel expenses, and rescheduling fees. Any delay caused by the customer may also result in the work being postponed to the next available date at the Company’s discretion.

9. Liability 9.1 The Company takes all reasonable care during the cleaning process. However, we do not accept liability for any damage caused, including but not limited to broken tiles, cracked windows, or any other damage.

9.2 The Company is not responsible for any pre-existing structural damage, leaks, weakened surfaces, or defects that may become apparent as a result of the cleaning process. The customer acknowledges that older surfaces may be more vulnerable to damage, and the Company shall not be liable for any deterioration or issues arising from the cleaning process.

9.3 The Company is not responsible for water runoff, chemical splashes, or debris affecting surrounding areas such as patios, walls, or vehicles.

9.4 The Company shall not be liable for any scratching, etching, or accidental damage to windows, skylights, glass doors, render walls, or other surfaces resulting from the cleaning process. Customers are advised to notify the Company of any concerns regarding delicate surfaces before work commences.

9.5 If any repairs are required as a result of pre-existing damage or due to the property’s condition being unsuitable for cleaning, these repairs will need to be quoted separately, and work will only proceed upon customer approval.

9.6 The Company is not liable for roof tiles, slates, or other structural elements that become loose, dislodged, or slip as a result of the cleaning process unless directly caused by negligence. Any repairs required due to pre-existing damage or roof instability will be quoted separately.

9.7 The Company cannot verify the condition, age, or structural integrity of any roof before commencing work. As such, the Company shall not be liable for any damages or failures that occur due to the existing state of the roof, including but not limited to loose tiles, weak structures, or inadequate construction. Any repairs needed due to underlying structural issues will be the responsibility of the customer and quoted separately if requested.

10. Acceptance of Terms and Conditions 10.1 By accepting a quotation from the Company, whether verbally, electronically, or in writing, the customer agrees to be bound by these Terms and Conditions as set out on the Company’s website. 10.2 A link to the most up-to-date Terms and Conditions will be provided in the quote, and it is the customer’s responsibility to review them before accepting the quote. 10.3 If the customer does not agree to these Terms and Conditions, they must notify the Company in writing before work commences. Failure to do so will be taken as acceptance of the Terms and Conditions.

11. Defamation and Online Reviews 11.1 The Company is committed to providing excellent customer service and welcomes constructive feedback. If a customer has any concerns, they should contact the Company directly to resolve the issue. 11.2 False, misleading, or defamatory statements about the Company, whether online or through other channels, may result in legal action. The Company reserves the right to pursue damages and seek the removal of false reviews. 11.3 Customers are encouraged to engage in fair and honest feedback. Negative reviews that are based on genuine experiences are acceptable, but reviews containing false claims or malicious intent may be subject to legal proceedings.

12. Force Majeure 12.1 The Company shall not be held liable for any failure or delay in performing services due to unforeseen circumstances beyond its control, including but not limited to extreme weather, natural disasters, government restrictions, supplier delays, pandemics, or other force majeure events.

12.2 The Company will make reasonable efforts to communicate delays and reschedule work at the earliest convenience.

For any queries or further information, please contact 01202 923008.

By proceeding with a booking, you acknowledge that you have read, understood, and agree to these terms and conditions.